JUST PILLOWS response to COVID-19?

At Just Pillows the health and safety of our customers and our Team are our top priority. We continue to adhere to the recommendations issued by the Canadian government. Rest assured, we are following every precaution to ensure that you and all Just Pillows products, are protected.

During these unprecedented times, we will continue to keep an open and transparent line of communication with you, because a good night’s sleep is important now more than ever.

As a direct-to-consumer manufacturer, our online shop is open 24/7. Feel free to connect with us.

Call us: (647) 300.8454
Email us: hello@justpillows.co
Chat with our JUST CARE TEAM
Message us on Social Media Instagram, Facebook, Twitter


Are your products covered by a Warranty?

Absolutely! All our products come with a guarantee against manufacturing defects.

How long is my product covered for?

The length of the warranty period varies by product: pillows and linens 2 years, duvets 4 years.

What is considered a manufacturing defect?

A product defect caused by the manufacturer (that's us!) is covered under warranty. Examples of manufacturing defects may include stitching that comes apart, or a significant amount of leakage. Issues caused by the customer like normal wear and tear, down shifting with use, spills, or rips are not covered under warranty.

We cannot cover products under warranty that have not been cared for properly.


What are the Care Instructions for your products?

Down & Feather Products – Pillows and Duvets

Products filled with down and feather should not be washed at home. Down and feather are very sensitive to moisture. If any moisture is left inside the product, mold, mildew, and other bacteria can develop. Besides, most home machines are too small for bulky bedding products, which can cause additional wear and tear on the fabric!

For duvets, with proper use of a duvet cover, your duvet will need to be washed rarely if ever, however if you feel it is in need of a wash, we recommend seeking out a professional launderer who specializes in down products to do the job.

Microfibre Down Alternative Products – Pillows and Duvets

Products filled with microfibre can be washed and dried at home in large machines on a low heat setting.

Sheets

Your sheets will keep getting better after every wash and should be changed every week or so, alternating between sets to preserve quality.

Wash on a cool or warm cycle, and line-dry naturally to preserve fibers, colors, and elasticity. If you are using a dryer, choose a low heat and a low tumble cycle.

Please note that caring for your product improperly may result in invalidation of the warranty.


What is your Return Policy?

We're sure you'll love all our products, but if they're just not right, we'll make it right!

Don’t lose any sleep over it! Simply email us: hello@justpillows.co


What certifications do Just Pillows products have?

Just Pillows is committed to ethical, responsible sourcing, and we ensure the same commitment to social responsibility throughout. All our finished products meet Canadian and US standards with certifications for traceability of materials, animal welfare, and compliance with industry best-practices.


DOWNMARK® is the globally recognized symbol of quality issued by the Down Association of Canada, a non-profit organization committed to helping consumers buy genuine down products with confidence. For over 40 years, the association has been the trusted source for information and the only independent group in Canada serving to educate consumers, support the development of the highest quality standards and promote ethical harvesting practices.

Just Pillows products are OEKO-TEX certified to ensure all products are free of harmful substances. OEKO-TEX is an association of textile testing and research institutes around the world. The OEKO-TEX Standard 100 Certification verifies that all components of textile products, from fabric to thread to labels, are free of harmful chemicals. The certification process involves site audits for quality control and rigorous scientific testing of products and product components to detect the presence of legally banned harmful substances as well as substances known to be unsafe, even if they are not yet legally regulated. Products may only be Standard 100 Certified if all components of the article meet OEKO-TEX’s stringent requirements, which often exceed national and international standards.

Ultra-Fresh, as trademarked by Thomson Research Associates, is an antimicrobial technology that has been providing protection to products since 1955. Based in Toronto, Thomson Research Associates' ultimate goal is to provide freshness, durability, and innovation through their antimicrobial additives and solutions.

Just Pillows products proudly use Ultra-Fresh Antimicrobial Technology to ensure that the bedding products you receive are treated with solutions to provide hypoallergenic benefits.


Can’t Find What You’re Looking For?

Simply connect with our JUST CARE TEAM.

Call us: (647) 300.8454
Email us: hello@justpillows.co
Chat with our JUST CARE TEAM
Message us on Social Media Instagram, Facebook, Twitter