FAQs

Shipping/ Shipping Policy 

Where do you ship? Currently within CANADA and planning to ship to the USA soon. Want USA delivery now? JUST call us! 

How much does shipping cost? We offer weight based shipping rates  across all provinces in Canada. We ship ground  as a default. All orders come with insurance and tracking. Want it faster? JUST call us!

When can I expect my order? Orders are typically received within 3-7 business days. You can track your order online or use text updates for more up to the minute shipping information. 

Where is my shipment? You can track all orders online and through our website www.justpillows.co

How do I change my shipping information? Please contact us as soon as possible as orders are shipped at 12 pm EST. 

Can you guarantee delivery dates? We are unable to guarantee that your pillows will be delivered to your front door on a specific date as deliveries are sometimes affected by weather.

We do recommend keeping an eye on your order’s tracking numbers in order to target your delivery date and suggest you leave ample time if a special delivery date is required.

Can I request a specific delivery date? Simply send us an email or JUST call us! Our team will do our very best to satisfy your request.

Can you deliver on Saturday or Sunday? We recommend you have your package delivered to a friend’s house if you are not home to receive your order or ship them to a UPS pick up location that is convenient for you.

Do I need to be home to receive my Delivery? If you indicated that you would like to sign for your package, then you will need to be home to sign in order to complete your request and have a successful delivery. Our shipping partners do not allow us to remove the signature option once the package has been shipped.

If you would prefer that the courier leave your package at the front door then please leave the signature option unchecked. If you select this option, Just Pillows is no longer liable for the package delivered to your front door.

Returns:

Don’t lose any sleep over it!

Due to the nature of our product, we do not accept returns for hygienic reasons. We have partnered with many registered charity programs where your returned items can be donated for creative reuse. Just Pillows works closely with Pillows for Pets whereby returned pillows or products are donated to local animal shelters.

Please contact our JUST Team for more information admin@justpillows.co

Products:

What size Pillows do you offer? Currently our pillows are available in 3 sizes: Standard, Queen and King.

Please visit our Product Pages for more information.

What is the Pillow made from? Our pillows are made from: 100% Cotton Breathable Shell, Grey Piped, Microgel Fill, Hypoallergenic, SilverClear Treated, contains no harmful toxins or solvents.

Contact:

How do I get in touch with Just Pillows? How do I contact Just Pillows? Simply send us an email or contact our JUST Team via phone from 8am-8pm EST.  Mon-Sun. We are open 7 days a week so we can better serve you. 

We promise to put you straight to sleep!

Warranty / Life Span:

Do you offer a Warranty? Yes we do. We offer a 2 year warranty on all pillows and Just Pillows products against manufacture defect.

How do I care for my Pillow? Machine wash in warm water. Do not bleach. Tumble dry. Low Heat. Do not dry clean. We suggest you use our Just Sleeves to protect the pillow and enhance the longevity of your pillow. 

Orders:

How do I cancel my order? If your order has not been shipped within the cut off time then your order can be cancelled. If your order has been shipped then we will have to get the product shipped back to us before we cancel and offer a refund on your order.  

How can I change or add to my order? You will not be able to add to your order but if you reach out to us before the shipping cut off time, we will be able to make changes to your order. Please call our JUST Team as soon as possible and we will do our best to accommodate  your needs.

What currency do you accept? Currently we accept Canadian currency. 

What method of payment do you accept? We accept PayPal and all major credit cards. We also accept Apple Pay and G Pay.